Have you ever walked into a business and been warmly greeted by the receptionist? It is a very soothing and welcoming feeling. You enjoy being treated well and have a positive impression not just of the business you have entered—but about what is next to occur inside its walls.

Conversely, have you ever walked into a business and the receptionist appears uninterested, uncaring, bothered by your presence and even arrogant? If you are like me, you really remember the negative encounters and wonder if they translate into poor service and attitude on the part of all with the lawyers and staff of the firm.